"AMU room 23"

About: Trafford General Hospital

The care given to my elderly mother, recently, was acceptional. Nothing was too much trouble, and they were there in seconds when needed. A nurse who looked after my mother when she was admitted, was very professional, meticulous in their approach and put my mum at ease as soon as she arrived, this is something I have not seen for a long time in hospitals. All the staff were really lovely and caring. They made me feel confident leaving her, knowing she was in good hands. Thank yo all very much

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the Patient Opinion website regarding the care your mother received from the Urgent Care Centre of the Trafford General Hospital. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that the care and treatment your mother received from the AMU was exceptional and that the staff placed your mum at ease during her stay. We are also pleased to hear that you felt assured and confident that your mother would be well cared for and that she was in good hands. We can assure you that we have passed on your thoughts to the manager of the Urgent Care Centre and the staff involved.

The Patient Experience Team

Central Manchester University Hospital NHS Foundation Trust

Response from Trafford General Hospital

Thank you for your comments posted on the NHS Choices website regarding the care your mother received from the Urgent Care Centre of the Trafford General Hospital. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that the care and treatment your mother received from the AMU was exceptional and that the staff placed your mum at ease during her stay. We are also pleased to hear that you felt assured and confident that your mother would be well cared for and that she was in good hands. We can assure you that we have passed on your thoughts to the manager of the Urgent Care Centre and the staff involved. The Patient Experience Team Central Manchester University Hospital NHS Foundation Trust

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