"Review of Day Treatment Centre Hexham Hospital by..."

About: Hexham General Hospital

I attended the Day Treatment Centre 8th June for ankle surgery. I would like to thank the nurse for being so caring and making me feel more at ease they are an excellent nurse nothing was too much trouble. Unfortunately not all staff made me feel at ease the anaesthetist needs to work on their people skills and also one of the other nurses both were very brusque. I would also like to praise the Staff Nurse from theatre they had a lovely manner when speaking to me and calmed me down. The consultant was also very nice and pleasant. My experience on the whole was excellent although marred by a couple of the staff. Thank you. Kelly

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Response from Hexham General Hospital

Dear Kelly, It's really good of you to provide us with this important feedback. Whilst I am delighted that most of the staff caring for you were kind and supportive it is very disappointing to hear that this wasn't true for all staff. I wondered if you wouldn't mind sending me a private email so that we can support these staff and ensure that they provide better care in the future ? My address is annie.laverty@nhct.nhs.uk many thanks, Annie

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