"Extremely dissapointed with care from birthing..."

About: Royal Bournemouth General Hospital

I gave birth to my son on the 30th of april after having a long period in labour. During my labour (water birth) the midwife emptied the pool and couldnt refil it as they got the themometer stuck down the plug and couldnt get it back so i nearly gave birth in an empty pool as they didnt know what they were doing. Luckily my partner managed to grab the hook they used to pop my waters and pull the themometre out as i was being told i needed to get out of the pool which seemed impossible as i was ready to push out my son and in a lot of pain. Thankfully i gave birth in water safely, however after giving birth to my son i got out of the pool with the midwifes help and put on to a bed which then they gave me the injection to pull out my placenta shortly after the midwife kept tugging at it when it clearly was not ready to be removed. I kept saying please stop its hurting this is my second baby so i know it was not suppose to hurt that much. Every time i asked them to stop they would stop for 30 seconds and then carry on tugging i had to pass my son to my partner as i feared i may drop him, the midwife managed to pull my placenta out, they did some paper work weighed him and then went home. I was asked to do a wee before i was able to leave as i sat down i lost a large clot and the head of the unit confirmed it was placenta. 4 weeks later once i had stopped bleeding however had started bleeding extremely heavily and lossing a lot of clot i decided i needed advice i called 111 in which they sent out paramedics. The paramedics took me to poole hospital in which they confirmed i still had placenta left inside. The care i was given at the royal bournemouth hospital was horrendous why on earth i was left after they had confirmed my placenta didnt come out in one peice is horrendous! Life threatening and to be honest really ruined my experience of what should have been the best day of my life! The fact my life was put in danger so the midwife could go home on time was disgusting! the experience has put me off having any more children in the future and im absaloutly gutted.

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Anonymous

Thank you for your posted comment, I would ask that given the gravity of the comments you make that you provide me a few days to answer your comment more fully when I have had a chance to talk to the Head of Midwifery, if however you need to speak to someone before then please contact our Patient Advice and Liaison Service (PALS) on 01202 704886 who would be happy to take your call.

Regards Sue Mellor Head of Patient Engagement

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Anonymous

As promised I have highlighted this to our Head of Midwifery due to the significant issues that you raised. She would very much like to invite you to come in and speak with her which I would highly recommend as it would give you the opportunity to speak in a confidential environment on a one to one basis. Please see her comment below "I am so sorry to hear of this experience here at Bournemouth Birth Centre. I would like to confirm that I am looking into the issues you have raised with the Senior Midwife for the Birth Centre. We do take you comments very seriously and constantly strive to improve our care and would value the opportunity to meet with you to discuss this further. Please can I ask you to contact the Screening Office (01202 704679) and ask Kate or Alison to take your contact details and I will happily arrange a home visit. Unfortunately it is difficult to contact me directly as I am constantly in and out of the office. Or if you prefer you may email me on carmen.cross@rbch.nhs.uk"

I do hope that you will take this opportunity to speak with Carmen and in the interim we wish you joy with your beautiful son.

Kind regards

Sue Mellor

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