"Mothers treatment in hospital and after discharge"

About: Heartlands Hospital / Colorectal surgery

(as a relative),

My Mother was admitted to hospital and during her stay had a sigmoidoscopy. After this it was recommended she was referred by to the Colorectal clinic. We were told the appointment would be within 3 weeks.

Given that the sigmoidoscopy was done on the in May I rang the Colorectal clinic in June who informed me that no referral had been received. I then rang the secretary who said that he had not done it but she would try to get him to. I have rung again recently with the same result.

My Mother is getting very distressed about the lack of care she has received and is in discomfort which she feels could be sorted if the department cared and just made the small effort of sorting out this referral.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear AER7655

Thank you for your post regarding your mother's treatment and care at Heartlands Hospital.

I am sorry to read that there has been a delay regarding referral to the Colorectal clinic.

I would very much like to look into this on your mother's behalf to establish what the delay is and assist in resolving your concern.

Can I please ask you to contact me on 0121 424 0808, or by email:


and I will be very happy to speak with you to obtain some more information.

I hope that this is acceptable and I look forward to hearing from you at your convenience.

Kind Regards

Marie Helebert

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