"Changing an appointment"

About: Southmead Hospital

Rang & Rang the phone number no answer. Message keep saying we will get back to you. They don't waiting now 2 days this appointment I'm cancelling could be given to someone else.

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Response from Southmead Hospital

Dear Anonymous – I am sorry you had a mixed experience at the Minor Injuries Unit recently. Clearly as part of any assessment staff should aim to reassure patients and answer all their questions and I am sorry this did not happen for you. Standard advice in such a situation would be to seek a second opinion from your GP if you still had concerns and I was pleased to hear this is what you intend. I hope that your GP was able to reassure you or take appropriate action to help. Thank you for taking the time and trouble to post your views on the service. Your comments will be shared with the team concerned. Kind regards – Steve Sykes Advice and Complaints Team

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