"Please treat patients with kindness and respect"

Twice I have called 0121 626 4533 and twice the person has been rude to me. I called at a couple of minutes to 8. Instead of asking me to call back a little later the person acted throughout as if they couldn't believe I had the cheek to be calling at that time, then barked instructions at me about the appointment. The person kept referring to the fact that i had called early and as I started to explain why they hung up on me. The whole conversation only lasted a few seconds but left me in tears. If the staff cannot treat patients with kindness and politeness they should keep the phones off until such time that they are ready. I wouldn't normally complain but given the same person spoke to me in the same way when I called a few weeks ago I think it's important something is done as people who call this clinic are often in a fragile state anyway and can do without being treated with such disrespect. I know what great work the nhs do and how under pressure everything is but as when staff take that out on patients nobody wins. I keep telling myself this was just one person but I am really worried now about how my treatment will be at this hospital.