"Kidney transplant patient for long time"

About: The Royal London Hospital

I have been very ill for the past few years and spent a lot of time in and out of hospitals all over London .How ever over two weeks ago I was transferred from king George's to the London and I was put in a ward no member of staff asked me if I had eaten or drank all day knowing that I am diabetic .I spent over a week in the renal ward was sent home without my drugs or a discharge letter was asked to come back the next day when my wife come to collect not one member of staff new anything after waiting for over forty minutes she left without anything.I am a long term renal patient who has lots of other serious health issues .The doctors on the ward will only tell you if you ask questions otherwise no.There is no communication between staff doctors and the patients.I found that other patients are very unhappy but not everyone is able to say what they think.there is lack of care to the patient but more time doing paper work etc.

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Response from The Royal London Hospital

We are very sorry to read of your experience and that you feel that patients are not able to say what they think to our staff. If this is the case, communication between staff and patients is something we clearly need to improve. We would like to discuss with you your experience in more detail so that we can identify where improvements to our service is needed. To help us do this, please contact Terry Joe, Governance Manager at Terry.Joe@bartshealth.nhs.uk Alternatively, if you would like to speak to someone outside of the service, please contact our Patient, Advice and Liaison Service (PALS) on: 020 3594 2040 or by email: pals@bartshealth.nhs.uk We look forward to hearing from you Kind regards Barts Health NHS Trust

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