"Excellent Service"

About: The Royal Victoria Infirmary

I was advised to go to to the emergency eye department on a Saturday morning by staff at my opticians as there was no optician available. I was assessed promptly and the staff were very helpful and professional. I was diagnosed swiftly and given medication on the spot. I was relieved to be seen and dealt with so quickly (a couple of years ago my brother went to an A&E department in a different part of the country and was dismissed and sent home - he had to go again the following day. He ended up having a corneal transplant because the infection was not spotted initially). I cannot fault the way I was dealt with by The RVI eye department.

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Responses

Response from The Royal Victoria Infirmary

Thank you for your very positive feedback about the service you received at the Newcastle Eye Centre Eye Emergency Department. It is always great for the staff when patients take the time to feedback when they have had a good experience and have received an excellent standard of care and treatment. Please be a assured that we have passed your comments onto the staff on duty on Saturday who will be greatly encouraged by your kind remarks. Thank you once again for your review.

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