"Outstanding care!"

About: University Hospital (Coventry)

My daughter was transferred to ward 16 early Friday morning as there weren't any beds available on our local hospital. The staff were so warm and welcoming. It's a very daunting time taking your child to hospital especially an unfamiliar one and I really felt the staff acted with genuine care and compassion and I felt they really listened. The hygiene standards were extremely high. I felt my daughter was in safe hands the whole time. I was really impressed by the education service on site that provided my daughter with a great distraction during the times she was awake/ well enough! It was a highlight for her and she can't wait to tell her teacher about it on Monday. I would like to offer the staff my heartfelt thanks and appreciation, please pass this on to them.

Story from NHS Choices

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Response from University Hospital (Coventry)

Thank you for providing feedback on your recent experience at University Hospital, Coventry. I am delighted to hear that you had a positive experience and that you are happy with the care you received. It is great to hear how happy you were with your daughter's care and that you described how our staff acted with "genuine care and compassion." World class compassionate care is what we strive for at our Trust. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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