"Most of the staff from the doctors ..."

About: Royal Free Hospital

(as the patient),

What I liked

Most of the staff from the doctors to the cleaners were friendly and professional but there were 2 nurses who impressed me so much that I must thank them for their care and attention towards me. For me and many others to be admitted to a hospital can be a frightening experience . To have a friendly but professional nurse to be near you makes the experience much easier. If you have an award system at the hospital please consider these 2 nurses

What could be improved

Doctors to communicate better when changing shifts.and when having to move from one ward to another all the information should go with the patient. Would mean less work for the nurses to fill in forms.

Anything else?

Never saw porters nor cleaners washing their hands as they moved from one ward to another.Plenty of notices around the hospital reminding everyone. I cant say I enjoyed my stay at the hospital but I could see most of the staff were doing their best under pressure

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Response from Royal Free Hospital

Thank you for your delightful comments. We can certainly pass on your praise to the two nurses if you would be so kind as to send us their names. You can email communications@royalfree.nhs.uk.

We will also pass on the other messages to the teams concerned.

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