"A kind and capable paramedic"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a relative),

We are on holiday here in Cornwall from Scotland with my elderly mother and we were very concerned about her as she was very weak and coughing a great deal.

After speaking to a number of people through the NHS111 service a very kind and capable Parmedic - Richard called to see mum. His professionalism and evident capability was so reassuring. It was agreed after consultation with a doctor that a doctor would call and see mum and she was prescribed antibiotics and now 24hrs later she is much improved.

I would like to thank South Western Ambulance Service and the staff who helped us especially Richard.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Katielou

Thank you for taking the time to share your experience. I hope your mum is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 111 service and Richard, the Paramedic, who came to your mums aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify all of the staff involved and ensure they are recognised for the care they gave.

Please quote your Patient Opinion user name "Katielou" in your contact.

Thank you again for providing feedback on our service.

Kind regards

Laura

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Katielou

Thank you so much for getting in touch so quickly.

The extra information you supplied has enabled me to identify the staff, and I will ensure your kind comments are passed on.

Thank you again for sharing your families experience.

Kind regards

Laura

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