"very poor on mau"

About: Royal Derby Hospital

I went to hospital at the request of nhs direct in severe pain from a migraine. I had fantastic care in a&e. Painkillers and my sugars were tested and were very low. This was immediately dealt with. I was transferred to the corridor of mau where i stayed for a few hours before getting a bed. From about 10pm to 8pm the following day i had no painkillers. I kept asking and being told by an hca "il find out if you can have any" hearing nothing from this an hour later i would ask again. After 5 hours i accidentally leant on the buzzer when moving the bed to sit up and eat. The nurse marched over and barked at me that the painkillers were coming from pharmacy. Not only was their manner awful but if i had been told this the first time i asked i would not have kept asking. Throughout the day i was asked if i was in pain. I felt that this was just insulting as i was clearly in extreme pain and what is the point in asking when nothing is going to be done about it? I had to ask for my sugars to be monitored as well. Given they were 2.4 in a&e, why were they not automatically monitored throughout my stay? As soon as the night staff came on they straight away chased my medication, produced a sugar chart for monitoring and seemed to actually care. The difference was huge! I had also had a bag of fluid attached to me in a&e. This was turned off 12 hours before it was removed from my arm. I was very tempted to detatch it myself as i could not sleep on my back or right side as it was in a canular in my right arm and the bag was on a coat hook on the wall to my left.

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Response from Royal Derby Hospital

Dear Ms Jeffery Many thanks for your feedback regarding your recent stay in our Medical Assessment Unit. We were pleased to hear about your time in our Emergency Department and will certainly share this information with the staff in this area. However, we were very sorry to hear of your experience in the Medical Assessment Unit and offer you our sincere apologies for the upset caused on this occasion. If you would like us to investigate this matter and respond more thoroughly, then please consider contacting our Patient Advice & Liaison Service (PALS) on Freephone 0800 783 7691 or via email on dhft.contactpals@nhs.net, who would be happy to assist you in this respect. Once again, many thanks for taking the time to provide us with this valuable feedback and in the meantime, may we take the opportunity to wish you very best wishes for the future. Kind regards The Patient Experience team for Derby Teaching Hospitals NHS Foundation Trust

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