"Underpaid and Overworked but lacking in actual..."

About: Huddersfield Royal Infirmary

I have myself recently visited HRI A&E which is pathetic to say the least, while I understand you are not seen depending on arrival but injury I now realise I should have pretended to twist my ankle along with my actual injury of nearly slicing my finger off resulting 2 1/2 hours later in 5 stitches, thankfully I was capable of reminding the nurse 3 times it was my left hand and not right to ensure I got the correct attention otherwise god knows what I would have left with - youd think it was obvious with blood pouring from the injured area but seemingly not. The A&E staff including receptionists who ignored a woman with crying child stood directly infront of them to "chat" with a passing nurse all seemed rather slow, whilst I was having my stitches the room was then also occupied with an elderly lady being consulted over some sort of leg pain, whilst the curtains were pulled across not one of the consultants bothered to ensure she could not be seen while checking her over which meant moving her clothing, this along with the pain will have been very distressful for a patient surrounded by others. Recently a friend of mine' relative was admitted after suffering a stroke, he was placed on the initial stroke ward. The blatant disregard for his wellfare and I am sure others around the hospital was disgraceful. He was left to sit in dirty, sheets covered in sick until his family requested them to be changed, left in the toilet alone for nearly an hour due to one of the two nurses who took him leaving and there needing to be two there to bring him back - do you actually just leave a patient alone in the toilet?! His family have heared themselves being mocked by nurses and we're too scared to make complaints in case their family member suffered the consequences, feeling helpless when he was in horrific pain and discomfort he waited over 6 hours for pain relief one day, thankfully he has been released home now to continue his rehabilitation with people who didn't enter a qualified caring profession and I imagine will do a better job regardless simply because they actually care. My aunt suffered what turned out to be a life threatening apendicitis, orginially ignored as she was left sitting in your A&E department for 3 hours because - you staff thought she was too old to suffer from one, some of us manage pain differently but it doesn't mean we are ok! My main gripe is this - I have supported the NHS and nursing profession all my years and I do agree that they are in majority underpaid and overworked but what I don't understand is why so many abhorently ignorant and careless people decide that a proffesion hellping others is for them? Anyone in hospital should feel safe, comfortable and loved, anyone who can't administer that should stop nursing immediately!

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Responses

Response from Huddersfield Royal Infirmary

We are so sorry to read of the deficiencies you witnesssed when you attended our A&E department last month. We are grateful to you for the time you have taken to raise these issues and aplogise for the delay in responding. We are looking into the issues raised and woudl find it helpful to explore the details with you to ensure we have as full a picture as possible. If you are happy to do this could you please contact our Complaints Manager via the Patient Advice and Complaints Service on 01484 342825 or via patientadvice.cht.nhs.uk.

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