"Speedy and caring treatment"

About: Bedford Hospital South Wing

I self referred just after 2 pm on Wed 3 June after an accident at home in which had injured my elbow exposing the bone. I was lucky as there was no queue at Reception. I was immediately seen by a nurse and given a temporary dressing and pain killers, they were reassuring and friendly and, once I was in the waiting area to see a doctor, they came at regular intervals to check I was OK. The doctor and consultant I saw were both gentle and involved me in discussion about treatment needed and I was referred for an x-ray. After the x-ray had established no bones broken the consultant stitched me up, prescribed anti-biotics and pain killers and made sure I felt fit to leave to queue at the pharmacy. I felt treated with care, sensitivity, dignity and respect throughout this experience. Yes,, I was at the hospital for three hours.but I did not mind the waits. I could see everyone working as a harmonious team which helped maintain a calm atmosphere. I imagine that in much busier periods the staff must come under a lot of pressure, but I was struck by the professionalism of everyrone I encountered that afternoon. Thanks to all who looked after me, I am feeling much better ...

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Response from Bedford Hospital South Wing

Hello, Thank you for taking the time to feedback to us about your experience. We are pleased to hear that you are now feeling better and that you were treated with care throughout. Thank you once again for your feedback. Jacob Brigstock Communications Officer Bedford Hospital NHS Trust Communications@bedfordhospital.nhs.uk

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