"A&E Hell and Ward Existentialism"

About: Arrowe Park Hospital

Eight hours in A and E with my mother. Filthy. Disinterested. Pathetic.One doctor helpful. When Mum needed moving on the uncomfortable bed, I asked the "Sister" not to grab my mother's legs by her ankles (where ulceration was extreme), so they did. My perfectly mentally able mother was placed in a geriatric madhouse for one week and a further week in a dimmed side room due to NHS policy on MRSA and VRE while she waited for a bed in Countess of Chester.Her deterioration was met with existential indifference by most staff. Establishing eye contact with any member of staff in this hospital was extremely difficult. A forced meeting with Mum's Ward consultant provided some assurance but the week's wait for a bed was rather disturbing. I eventually forced some action via higher authority. My Mum gave the NHS nearly half her working life? and what I saw and experienced in this hole of a hospital was pretty alarming.

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Responses

Response from Arrowe Park Hospital

We are very sorry to hear about the experience you and your mother have had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about Arrowe Park Hospital. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened and where her care was managed. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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