"Children's A&E"

About: Lister Hospital

Last night we had to visit children's A&E following our nephew falling off a goal cross bar and injuring his arm. We arrived between 8.45 and 9 and the very pleasant receptionist informed us it was aprox 1 hour wait. We were triaged very quickly and sent immediately for an X-ray our nephew was in pain and was given medication all very efficient . Children's A&E is a very stressful place With lots of children in pain all very grumpy and frightened of the unfamiliar surroundings not to mention the stressed out tired parents the nurses do a wonderful job but they need Doctors and last night was very busy and the poor nurses had no doctors. We waited 3 and a half hours after the X-ray and had still not seen a doctor our nephew is 11 but lists of family's had small baby's and siblings with them surely parents anxiety levels must be through the roof and have a knock on effect to the children not a good place to be a one oclock in the morning. And unfortunately the poor nurses were getting the brunt of it. The one Doctor that appeared to be on was seeing aprox 1 patient ever 45 mins seemed to spend a lot of time chatting and sitting at the computer . A&E is a 24 hour operation and surely should be staffed equally day and night we all know that children don't chose to get ill or have accidents between the hours of 9-5. We saw many patients walk out and did eventually ourselves . He was brought back this morning and told his arm was badly bruised and sprained why did we wait 3 and a half hour last night still not to have been told this . Last night when we arrived the main A&E was very quite but the children's Department appeared to be getting no support which raises the question how many doctors were on duty last night.

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Responses

Response from Lister Hospital

We're really sorry that you had a longer wait than you expected when attending the children's emergency department at the Lister overnight. We will, of course, pass your comments on but we feel that the team running the service would welcome talking with you directly to listen and respond to your concerns - if you are happy to do this, we can get this sorted for you - all you need do is email us at generalenquiries.enh-tr@nhs.net. In the meantime, we do hope that despite the long wait, your nephew got the care he needed and is now on the mend.

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