"Everyone treated my 14 year old ..."
About: The Royal National Orthopaedic Hospital (Stanmore) The Royal National Orthopaedic Hospital (Stanmore) Stanmore HA7 4LP
What I liked
Everyone treated my 14 year old daughter with kindness and respect.The level of care was exemplary. They were genuinely caring- from the surgeon's team, the staff on HDU, the nurses and healthcare assistants on the ward and the physios. All were very professional.The ladies who brought the food were lovely and asked how my daughter was whenever l saw them. The porters would smile and chat to my daughter to put her at ease on the way to X-Ray or theatre. They made the stay a very positive experience for us both.
What could be improved
The level of care is far higher than the standard of some of the buildings but l fully appreciate this is a matter out of your control. However could something not be done about the walkway between Coxen Ward and HDU/X Ray Dept? It is not a smooth surface for those who have just had a operation as we found out on one particular journey.
The staff were professional and caring- they cannot be faulted!