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Felt reassured at a stressful time

Posted By Hellsbells29

"Felt reassured at a stressful time"

About: Crosshouse Hospital / Paediatrics

(as a parent/guardian),

My 9 year old daughter callapsed at school, she had been quite well previously so was a complete shock. When the school phoned me at work I was in a complete panic, when I picked her up and took her to A&E I cannot fault any part of our care from when we arrived at Crosshouse and my daughter being triaged after a short wait being started on treatment to then being taken to assessment Ward then an overnight stay in Childrens Ward. All the staff kept me informed throughout and was made to fell reassured at a very stressful time.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 08/06/2015 at 09:14
Published on Care Opinion at 12:16

picture of Eunice Goodwin

Dear Hellsbells29,

Oh it is very scary, particularly in one so young. I am so glad she is getting the treatment she needs. I will pass this to the teams; it will be very welcome I am sure. Thank you for taking the time to give us such great feedback via Patient Opinion.

Best wishes,

Eunice

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Update posted by Hellsbells29 (a parent/guardian)

I feel it is important to share when we have a good experience as all too often we only hear the negative I could not fault any aspect of my daughter's care and how we were treated Thanks to all

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/06/2015 at 08:08
Published on Care Opinion at 09:56

picture of Eunice Goodwin

I so agree. I know I say it often on PO, but staff really do appreciate the feedback. I get emails from a lot of staff telling me how it has made their day.

Thank you again

Eunice

(p.s. yur user name made me smile. My gran used the phrase hells bells, you sent me back in time many, many years)

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