"The nursing and support staff ..."

About: The Royal National Orthopaedic Hospital (Stanmore)

(as the patient),

What I liked

The nursing and support staff were all lovely and very supportive. My initial appointments to confirm my diagnosis were scheduled very quickly, after the referal from my local consultant.

What could be improved

Patient confidentiality. The results of my bone scan were given to my husband before me. He called with a general enquiry about my up coming admission. The person who told him was supposed to be there to help me deal with my forth coming tretment. She had never spoken to me and as far as I know did not even know Ias married. That phone call could have been from anybody.

Anything else?

Post surgery support could be better. I was sent home to Northampton feeling very isolated. Nobody I came into contact with for physio had come across any one else who had had a Massive Distal Fermural replacement . Seeing staff at Stanmore even once a month would have been helpful.

Story from NHS Choices

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Response from The Royal National Orthopaedic Hospital (Stanmore)

Thank you for taking the time to submit your coments about your recent experience at the Trust and for your compliments about our nursing and support staff. In respect of your other comments, we would welcome the opportunity to respond confidentially to address your concerns. If you would like to pursue this option, please contact our Customer Care Manager, RNOH, Brockley Hill, Stanmore, Middlesex HA7 4LP.

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