"Hip Consultant"

About: Orsett Hospital

I went to my appointment with a lot of positive hope from my GP as to the options available to me for my hip problem. I found the staff in all areas including x-ray and reception extremely helpful and sympathetic. However the waiting time was 2 hours after my appointed time which didn't bode well. Several people in the waiting room were voicing their annoyance. I was seen by an extremely caring, understanding and patient Registrar. However shortly into the discussions the consultant came into the room and in my opinion undermined the Registrar's whole behaviour. I was offered halfheartedly an injection which the consultant said had only 50% success rate. This would be given under anaesthetic, or buy a stick and take painkillers. I was dumbstruck. I was given to believe before I went that there would be some positive options. The consultant offered nothing else except to come back in 6 months if I was still in pain. I shall seek a second opinion.

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Responses

Response from Anthony Wisdom Centre

I am sorry for the time taken to respond to your review, it has only recently come to our attention that you have not received a response.

I am sorry to hear of your poor experience. I have contacted the Integrated Care Director for Basildon/Brentwood and Assistant Director of Adult Services to request that an investigation is carried out to look into the concerns you have raised. As we cannot respond to these serious concerns on an open forum, we would welcome the opportunity to hear from you further and invite you to contact our Complaints Team on 0300 555 1201 ext. 66690 or by email at nelftcomplaints@nelft.nhs.uk at the earliest possible opportunity.

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