"Doctor's attitude"

About: Heartlands Hospital / Diabetic medicine Heartlands Hospital / Endocrinology

(as a relative),

I accompanied my 74 year old Grandmother to Heartlands Hospital Diabetes and Endocrinology Centre.

The nurse that took my Grandmother's blood pressure was very sweet and nice, the doctor however was very rude, impolite and did not seem to care what my grandma had to say.

He spoke down to me like it was his right to do so. I felt like he was trying to be intimidating but I told him that he had no right what so ever to talk rudely to me and especially to my grandma.

He then walked out and the ward manager came in and said he would not carry on and that my grandma had to come another time.

Disgusted at his behaviour!

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Annoyed 123

Thank you for your feedback regarding your recent visit with your grandmother to the Diabetes and Endocrinology Centre.

I am sorry that you were unhappy with the manner of the doctor who saw your grandmother, and I would very much like the opportunity to look into the experience in more detail.

I would like to reassure you that we take seriously any issues our patients and families raise with us and we value your feedback.

Can you please contact me at your convenience so that I can obtain more information from you to enable me to raise your concerns with the Clinical Director for Diabetes and Endocrinology.

I can be contacted by telephone 0121 424 0808 or by email:

marie.helebert@heartofengland.nhs.uk

I look forward to hearing from you.

Kind Regards

Marie Helebert

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