"Upset by abrupt consultant"
About: Norfolk & Norwich University Hospital / Dermatology Norfolk & Norwich University Hospital Dermatology NR4 7UY
Posted by scottiedog (as ),
My mother noticed a brown blemish on her face was changing colour and growing. She went to the GP who. with her history of cancer decided to refer her to the NNUH mainly as a precautionary measure due to the history of family related cancers.
The appointment came through very quickly, however when she attended the appointment the consultant she saw was rude and abrupt. They told her that this appointment was a complete waste of time and NHS money.
As the practice my mother is a patient at is not part of the local CCGs dermatology pilot she had no choice but to be seen through this patient pathway and be treated like a second class citizen by this 'consultant'. My mother came away very upset and angry as there was, be it small, a chance that the mark was cancerous and not just a part of growing older.
Perhaps the NNUH management need to reconsider staff training around dignity and respect as it does not seem to be working.