"Northey ward"

About: Epsom Hospital

Firstly the receptionist was very abrupt especially when I mentioned that my name was wrong on the board which was worrying. Most of the staff were unfriendly. I have had a few operations and always been offered some water afterwards and if I could keep it down followed by a cup of tea. Not here. My operation was at 4.30pm so I hadn't had anything since 6.30am. After some time I asked for water. Later I mentioned that I was really hungry and asked when dinner would be round. I was told that the kitchen was closed now. I was offered a sandwich and some strawberries. It arrived about half an hour afterwards and still no cup of tea. I asked for some a bit later but it never arrived. I gave up by 10.30 and settled down for the night. A nurse then came in and then remembered and brought me one. During the night I asked for painkillers. I was told not now as there was an emergency. They never did arrive and I eventually got to sleep. I mentioned it at 6.30 in the morning and was told that they had forgotten. The nurse noticed that the canular was still in and should have been removed as could cause infection but still left it in. About 8.15 a nurse came and said breakfast was coming round. At 9 am I was still waiting and it never did arrive.The reason was that as I was on nil by mouth the previous day I wasn't given the menu. The kitchen was now closed so I was offered cereals and toast. which finally arrived at 9.30. The cleaner was doing my room by this time. About 12.30 I was asked to get dressed to go home. I finally got my discharge letter and medication by about 3.30. The whole experience was awful and the worse thing is that I have to go back for another operation.

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Responses

Response from Epsom Hospital

We're very concerned by the experience you have described. Could we please ask you to get in touch with our Patient Advice and Liaison services (PALs) team via pals@esth.nhs.uk to help us look into this matter further?

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