"Excellent Care & Treatment"

About: Chase Farm Hospital

I had pancreatisis and was fortunate enough to get a cancellation for gall bladder surgery after being rushed to Chase Farm A&E twice in 2013. The A&E staff were caring and quick to move me to a side room when my blood pressure went through the roof! When I was admitted staff were friendly and the surgeon took time to explain everything. Although I was due for a day release op, I had to stay for several days due to other health issues which were aggravated by the surgery, but the surgery itself went well and the doctors, nurses and support staff were wonderful especially considering how busy they were and the amount of patients they had to cope with! Since then I have been back for an MRI scan (2014) and X-Rays (2015) and as usual the receptionist, doctors and nurses have been exemplary. Absolutely devastated that the A&R Dept has closed as I had awful experiences at the other local hospital in the past as has everyone else I know then and now!! Chase Farm has had a lot of unwarranted bad press yet every time I have visited over the years both as a patient and a visitor, I have found the wards spotless and the staff cheerful and helpful. Considering how busy the A&R Dept was I was stunned that closure was even an option! Now they intend to knock it down to build a smaller hospital - really don't know who makes these decisions but they really do not have a clue as to how important Chase Farm is to the local community.

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Response from Chase Farm Hospital

Thanks for your review, we're delighted that you had a good experience at Chase Farm Hospital. Please visit our website to find out more about the planned development of Chase Farm - as you will know from your visits there, many of the buildings are in a poor state of repair and dispersed over nearly 37 acres, creating practical difficulties for staff and a poor quality environment for patients. The redevelopment will see the existing hospital rebuilt to a high standard. The new design is clinically led and will enable to hospital to retain all of the services currently offered, plus room for up to 70% expansion, in an environment more suited to modern healthcare. More details on our website (https://www.royalfree.nhs.uk/chasefarm) and please read our redevelopment newsletter from April 2015: http://s3-eu-west-1.amazonaws.com/files.royalfree.nhs.uk/CFH_redevelopment/CFH_redevelopment_newsletter_Issue_2_March2015_final.pdf If you have any questions, please don't hesitate to get in touch by emailing rf.cfhstakeholders@nhs.net or popping in to see us in the Chase Farm redevelopment hub, located in front of the Clocktower building.

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