"The doctor had an excellent patient ..."

About: Ealing Hospital

(as the patient),

What I liked

The doctor had an excellent patient manner as well as the registrar in orthopedics

What could be improved

I have been an out patient since October - I had had an accident whilst away on holiday where surgury had been undertaken on my knee - Medial Ligament had been torn. Upon return I was referred to Ealing - since I have had further "key hole" surgury. In summing up Apart from the consutant surgen, who was excellent on the 2 occasions that I saw her my treatment at Ealing has been slow - hampered by the unwillingness and the uncaring attitude of the staff. I had hoped to have been back at work in Feb/March - I am still having to walk aided with a crutch, unlikely as advised by my physio to walk properly for a further 6/12 months - even then uncertain. This is primarily because 1/ insufficient physio being administered 2/ physios don't want to touch you - tell you go home and excersice 3/ there don't appear to be anyone who controls the amonut of assistance that should be provided to each case - it is left to physios who keep constantly changing depts in order to help with their developement - what about the patient?

This is the first time that I have ever needed the assistance of the NHS - apart from the GP - and having spent all of my life paying taxes (prior to this an advocate of higher taxes even though I've been a 40% tax payer for the 10 years) I am left wondering why? I am 40, fortunately I have an understanding employer who has so far accepted my sickness - chances are that it will not continue for much longer and he will consider whether to terminate on medical grounds - I have no confidence that the treatment being afforded will enable my full return in the near future.

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