"The only good thing about the ..."

About: Queen's Hospital (Romford)

(as a relative),

What I liked

The only good thing about the hospital was the physicotherapist who was caring and took time to talk to us

What could be improved

Better trained staff. More staff. Communication between staff and patients. Better food

Anything else?

Care of patients was negligent - staff managed to dislocate my mum's hip 3 times by incorrect handling and care. Food was cold and unappealing staff were rude and inconsiderate. A really bad experience

Story from NHS Choices

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