"was in burstow ward bay 8"

About: East Surrey Hospital

2nd june. was in burstow ward after induced labour. im a first time mum. and nobody came to check on me. i had to rely on my mum on breastfeeding due to staff not being around. i was told at 12 oclock that i was going home. n after all the checks it was over 9 hours untill i was able too. on the 1st i was on rusper ward and then in delivery and can not fault any member of staff. i have no transport snd staff on burstow new this. its an absolute joke that they expect a nrwborn to go home so late. i havent slept since i arrived first thing on the 1st june. an official complaint will b made

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Hannah,

I am sorry to hear of the difficulties you had whilst having your baby. If I can help you in anyway, perhaps by putting you in touch with a member of our maternity team to talk to, do please conatct me: cathy.white@sash.nhs.uk

With best wishes,

Cathy White

Patient Experience Team

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