"Broken arm care"

About: Macclesfield District General Hospital

I had a bad fall last November 2014 & was taken by ambulance to A&E. The ambulance team arrived promptly & were kind & efficient in their care. I was seen moderately quickly in A&E & given pain relief & X-rays which confirmed that my humerus was broken. The decision was taken to hopefully let the bone heal without surgery. My only criticism is that the discharge from A&E was a bit hazy, especially when I was in significant pain & somewhat in shock, not the best combination to take in what was happening. I had to ask for a sling to support the arm when I was told I was able to go home & no appointment was made for the fracture clinic. After a couple of weeks I rang the fracture clinic myself & made an appointment. From then on the service has been fantastic. The fracture clinic team were prompt, caring, informative & supportive & subsequently the physio team have done a brilliant job getting my arm working again. I'd like to thank them all for their exemplary work.

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Responses

Response from Macclesfield District General Hospital

Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. It's good to hear that overall you were pleased with the service provided, however we will make the A&E department aware of the less positive aspects of your experience. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.