"One bad apple"
About: Kettering General Hospital Kettering General Hospital Kettering NN16 8UZ
Posted by Anonymous
Although this is not my first visit to the Eye out patients department, the attitude of the nurse who checked my vision test was not what I expected. Their comments that you should be wearing glasses when I already knew I had developed CPO after under going double cataract surgery 3 yrs ago. The nurse made me feel that I was wasting the doctors time, because of the test of my looking through a set of pin holes made my vision better. It is not their position to tell patients what they think the problem is. If the very over heated waiting area was not so busy I would have made a complaint then. Thankfully the very helpful doctor was able to get my treatment sorted out very quickly and I am now looking forward to that day. The rest of the staff were polite and caring. It is a shame that this one nurse soured my appointment. I hope not to see this nurse again. Have not chosen a department as it is missing from the drop down box.