"Cannot fault the care provided to my premature..."

About: Royal Preston Hospital

My daughter was born 7 weeks premature and admitted to the Neonatal unit at Preston. She was there for nearly 4 weeks and the professional care she received during that time was priceless. The nurses are so compassionate about their jobs, they are very busy, looking after many baby's each, even so I still felt that my daughter's care was important to them and I know she was very well looked after. These people are miracle workers, they are extremely knowledgeable and I honesty can't fault the unit or the care received during what was a very stressful time for us. I would also like to mention how important the visits by the Community Neonatal Team are once my daughter was released from hospital. Having a nurse come to my house to check on my daughter's progress was very reassuring, also knowing I can ring them with any questions I had helped put my mind at rest.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. It is extremely pleasing to hear of the high standard of care and support you received at what was obviously a very anxious time for you and your family. Please be assured that your kind comments have been shared with staff in the Neonatal Unit.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. It was extremely pleasing to hear of the high standard of care and support you received at what was obviously a very worrying time for you and your family. Please be assured that your kind comments have been shared with staff in the Neonatal Unit and in the outreach team.

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