"Brilliant Staff, Brilliant Care"

About: Friarage Hospital Site

I visited the Friarage Accident department with my relative on Sunday. I just wanted to thank the fantastic team that work there and saw to us promptly and gave us attention even though the area was busy. The staff were very helpful and caring. They were patient with me and were lovely to talk to, they even offered me a cup of tea and some food! I would also like to thank the doctor aswell, i saw a doctor very quickly and they listened to me and understood my problem. I would recommend the Accident department to anyone as the staff make it such a welcoming and caring place. Thank you for seeing to me, I would be happy to go to this hoispital again. 5 Stars!

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Responses

Response from Friarage Hospital Site

Good morning Thank you for your comments regarding your visit to the Accident & Emergency Department on 31 May 2015. I appreciate you taking the time to contact us and I shall forward you kind words to the staff involved, who, I am sure will be very pleased to read them. We welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognise the important contribution nursing and midwifery make to patients and their families at The James Cook University Hospital or the Friarage Hospital on a day-to-day basis. Forms are available from the director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk. Alternatively, you may wish to nominate online at www.southtees.nhs.uk/about/awards/. Many thanks again for your kind words. Yours sincerely Miss Helen Newman Acting Deputy Patient Relations Manager

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