"Excellent Care from Nurses and Docotrs on Sunrise..."

About: Queen's Hospital (Romford)

My mother Mrs Janice Barnes was admitted to Queens Hospital on Saturday 16th May and was subsequently cared for on Sunrise B Ward until she died on Monday 25th May. Throughout the time my mum was in Queens, the care she received from both the nursing and medical staff was excellent. Mum was treated with dignity and respect. The communication by the medical staff to myself was without fault. They were open and honest at all times and kept the best interest of mum first in all the decisions made. I felt that the family were part of those decisions and everything was discussed fully with us. The nurses looking after mum were kind and showed care and compassion. Every time I asked for something for mum they responded immediately. Mum was cared for exceptionally well. My mother died with dignity and was kept comfortable and pain free. It was a refreshing change to witness care that can only be described as faultless. The Trust Board should be proud to know that staff in your hospital are professional and caring and made the whole family feel that nothing was too much trouble. Please pass my thanks to all of the nursing staff and medical staff involved in looking after my mum.

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Responses

Response from Queen's Hospital

I feel incredibly proud of our staff after reading your comment and hearing about how they treated your mother with dignity and respect. Being open and honest is very important to us, so I’m happy that you were made a part of decisions about her care, as well as having the opportunity to discuss treatment. Yours sincerely Nadeem Moghal Medical Director

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