"Urgent referral lost and just told to wait"

About: Charing Cross Hospital

Somehow my urgent scan referral was lost. Having spent a morning chasing Doctors and hospital and Doctor resending by fax several times, I'm now told I have to wait until at least tomorrow afternoon to even book as I need appointment approval and everyone is now busy. Doctor said I should be scanned within a week, but hospital don't seem at all concerned by urgency - in particular they show absolutely no concern that the delay was caused by them losing the fax - how can nothing be done to arrange an urgent appointment following an administrative error?!

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is concerned to read of your experience and we sincerely apologise for the poor service you have reported. We would like to be able to investigate and to ensure you receive a timely appointment. Please contact our PALS service so we can assist you pals@imperial.nhs.uk

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