"Appalling lack of communication"

About: Southmead Hospital

Nothing but problems since my son's treatment was transferred from Frenchay. Understaffed pre-op clinics meant we weren't seen at all one day, & had to return the following week. On that second visit, no-one had his paperwork. Surgery was cancelled once we were already in the clinic on account of the required prosthetic not having been manufactured yet, but the technician not having informed the surgeon of this. Catalogue of disasters.

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Response from Southmead Hospital

Dear Penn – I am sorry that your experience of your son’s care has been so poor and that the communication around his surgery has led to delays. I hope that the issues have been resolved, but if you continue to experience problems please contact complaints@nbt.nhs.uk with the details and we would be happy to try an assist in resolving the issues.

Kind regards - Steve Sykes

Advice and Complaints Team

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