"A and E"

About: The Royal London Hospital

Not a bad experience of A and E early on a Sunday and the actual consultation about my foot was friendly, helpful and quick. As always with hospital visits it could be tweaked to be that bit better: Someone quickly picking up used gown and rubbish left in waiting area. Messages clearer. Big sign says A and E is only for emergencies but there is a minor injuries area and a guy feeling rough with a sore throat was not asked to use another service. Staff could show just slightly better empathy and listening skills. A family really wanted someone on a bed. There was a reason why she was going to be left on the floor writhing around, but the family needed to know the staff member understood why they wanted her in a bed. The mother nearly crying. Similarly, would be good to have understanding that when you arrive at A and E your main concern / feeling is 'How long will I be here? What kind of care will I get?'' The reception staff are tired and blasé and can't say 'We'll look after you as well and quickly as we can - it will may be about X mins before you are seen'. Or could they? Hard to rank the experience as it's so varied, even for a simple swollen foot. Must be so hard to lift all staff to the level of the besthe but that would be transformative.

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Responses

Response from The Royal London Hospital

Dear Sophie Thank you for sharing your experience of your visit to A&E. We have sent this over to the A&E Team at The Royal London to see. Patient feedback is used to make improvements to our service where we can and to identify where we are doing well, so your comments are really valued. Wishing you all the best Barts Health NHS Trust

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