"Good domestic help but messages not being passed on"
About: Elite Care (Scotland) Ltd Elite Care (Scotland) Ltd St. Andrews KY16 9XG
Posted by Colourful638 (as ),
Someone from elite care comes to help with domestic tasks, I found the service from her really very good.
However I do have a problem with the office. In April I was waiting for the person to arrive and help me, when it was 15 minutes past the time she should have arrived I called the office and they told me she was off sick that day. No one had called me before hand to let me know.
Then in May I was unable to be at home at the scheduled time for my next visit. I called the office 2-3 days ahead to let them know. They said they would contact the person who visits me to let her know. However I didn’t have the confidence that the office would call her when the said they would so I called again to check and they said they were still trying to contact her.
I actually had the mobile number for the person who comes round so I called her directly to let her know I would be out on the day they were due to attend. She said she had not had any contact from the office.
I am really happy with the domestic help but less so with the administration.