"A&E"

About: Torbay Hospital

The waiting room/area must be the coldest in the country, the automatic doors are forever open, as there are two food/drinks vending machines in between the the two sets of doors and are very well used, so people are always standing there making their purchases. I was there for four hours on Sunday afternoon 30 May 2015 waiting while our son was being treated and I was frozen, I would be very surprised if some people don't end up with stiff necks or some such conditions. It was not a very pleasent experience, which is always the same at Torbay Hospital. Unhappy Hospital user

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Responses

Response from PALS Dept, Torbay and South Devon NHS Foundation Trust

Dear Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

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