"With Dignity"

About: University Hospital Of North Durham

Having experienced my mothers death recently, I needed to write about the impeccable care she received in her last 2 days. The staff especially one member on the night shift in the adult Resusitation A&E room was totally amazing-they were the epitome of care-such dedication and care given by one person was amazing-Thank you so much! My mum was moved then to the Acute Medical unit and again the staff treated all with utter respect & dignity absolutely nothing was too much trouble they cared for mum but left us alone to have our final moments with her. what more can we say to you all Drs,Staff and Ward Clerk thankyou for helping my mum die with dignity & the respect she so deserved.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent experience of the care your late mum received from A&E at the University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care and dignity she received before she sadly passed away. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron to pass on to the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices and please accept our condolences for your loss. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774