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Still waiting

Story from nhs.uk

"Still waiting"

About: Hull Royal Infirmary

During a routine sight test at my opticians I was told of a possible problem which could result in serious loss of vision and referred to the hospital with a request for an urgent appointment,I was seen in a week which was a good response time. I had a scan and was told I would be contacted within a week.Two weeks later still hasn't happened.Not very good at a time of worry and concern

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 01/06/2015 at 14:00
Published on nhs.uk on 02/06/2015 at 01:00

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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