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Reception staff were polite

Story from nhs.uk

"Reception staff were polite"

About: Whipps Cross University Hospital

(as the patient),

What I liked

Reception staff were polite

What could be improved

Waiting area (dingy with awful music)

The attitude of the doctor I saw - don't know his name - he didn't introduce himself nor was he wearing a name badge. He was arrogant and dismissive. he wouldn't/couldn't answer my questions (these were of a straightforward nature such as how long I would be out of action, prognosis etc) instead he just wanted to get me on a list so that he could operate and "have a look" - I felt he just wanted me out of the door and the next patient in

Anything else?

I have asked for a referral to an alternative hospital

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Responses

Response from Whipps Cross University Hospital 14 years ago
Whipps Cross University Hospital

Submitted on 23/06/2009 at 12:06
Published on nhs.uk on 15/11/2009 at 20:25

Whipps Cross University Hospital NHS Trust is sorry that your expereince was not as it should be.

We are working hard to ensure that all out pateints expereinces are positive and would be grateful if you could contact us directly so we can address your concerns.

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