"Day patient, Ward 2 - though with an overnight..."

About: Broadgreen Hospital

I was admitted to Ward 2 for a Hernia repair, Wednesday, 27 May. From the moment I opened the door to the Ward, until the moment I left, I was treated with utmost care and respect. All levels of nursing staff acted professionally, and with good humour, not just with me, but with all their customers. The Ward was spotlessly clean, jugs of water arrived at your bed just as soon as they were emptied, I actually didn't have a meal, though I noticed the patients that did cleaned their plates, so that speaks for itself. The only issue for me was because of a mix-up with my case notes, they weren't on the Ward and so had to be sent out for, which delayed my treatment by two hours, the outcome being an overnight stay instead of the night in my own bed. When I thought about it I imagined the reason for the mix-up with the case notes was because I only got the call to go in the previous day because of a cancellation, so really it turned out well for me. But throughout all the toing and froing my consultant kept me informed every step of the way, so many thanks to them and the Theatre team that looked after me so well. I must say the totality of the care from all the team on Ward 2 has left a lasting impression. Other organisations could learn a thing or two about customer care, because I have never experienced better. Thanks to you all Ken Lockett

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Response from Broadgreen Hospital

Thank you for your kind comments about Ward 2 in Broadgreen. We are pleased that you had a good experience and will pass on your comments to our staff. We're sorry you were kept waiting and hope this did not inconvenience you too much.

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