"Confidentiality and patient care"

About: New Cross Hospital

I took my daughter to the eye infirmary, arrived at 8.30 for appt at 8.45 we were seen at 09.15 as the ophthalmologist who came in at 9.00 was too busy talking to another nurse about their holiday plans in reception. After the consultation the ophthalmologist was discussing discussing my daughters case in reception area with another nurse, to which my daughter was commented " they don't sound very happy do they". Then we were seen by a nurse who didn't call us by name, walked off without saying which room we were supposed to go into which left us wandering where to go. The nurse didn't introduce themself, and to top it all off, they didn't close the door. I stated the nurse was breaching confidentiality and pointed out all the steps they should have taken, to which the nurse agreed and stated "yes that was bad wasn't it". I was absaloutly horrified as to the way confidentiality and patient care is just not considered in this dept.

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Responses

Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your daughter's recent patient experience at our hospital. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you for taking the time to post your comments regarding your daughter's patient experience in the Eye Infirmary. I am very sorry for any distress that this matter has caused to both you and your daughter. To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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