About: Heartlands Hospital Heartlands Hospital Birmingham B9 5SS
My elderly brother was recently admitted to ward 8 with a broken ankle after a bad fall. He is 75 and lives on his own, and therefore because of the cast on is leg was unable to walk, and so had to stay in hospital. The cleanliness if that is what you can call it is a disgrace. There was a banana skin left on the floor for 24 hours. The tap to one of the basins in the corridor was running constantly. The bed alarm didn't work, neither did the alarm in the toilet or the shower room. He didn't have a "proper wash" or shower in 3 weeks - or his hair washed.Staff shouted to one another across the wards and up and down the corridor.When I asked for information it was as though I had no right to know what was going on. I am the next of kin.He sat in wet pyjamas for most of the day and a wet bed, which I had to change.No one cared. He is totally incontinent and it is very unpleasant for him. He did his best, but no wheelchair was provided for him to get to the toilet. I was totally ashamed of the state of the ward/hospital and the "care" he received.