"Ward 7D"

About: John Radcliffe Hospital

My wife having multiple sclerosis was admitted to ward 7D on the 25 March having an acute urinary tract infection. She was left on a trolley for 12 hours and eventually was admitted to ward 7D where it transpired that the bed had been unoccupied for most of that day. She was left in that bed for 2 weeks and each time she asked to be transferred to an adjacent chair she was met by' 'I have not been trained to do that'' (Health and Safety??) It is most essential that those with MS are not left lying in a bed but need to be regularly transferred to a chair otherwise their mobility is severely impaired. My wife is a highly trained nurse being trained at the Royal United Hospital in Bath in the 50's and the only health and safety issue then was that of the patient! My wife is now being treated at the wonderful enablement centre at the Nuffield Orthopaedic Centre where the damage imposed by the neglect at ward 7D is being dealt with.

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Response from John Radcliffe Hospital

Thank you for your comments regarding your wife's treatment on Ward 7D at the John Radcliffe Hospital I am very sorry that her experience was not at the high standard that we expect. We would like the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Sue.McNiven, Complaint Coordinator, on 01295 224001 or at sue.mcniven@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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