"Treatment after serious epileptic attack"

About: Royal Stoke University Hospital

Admitted after serious epileptic attack which result in compression fractures and shoulder/collar bone damage. As non local treated with total contempt, ignored requests for anticonvulsant medication and almost had second attack, a visitor intervened. Even though I hardly walk did not consider me I'll enough to stay. Could not understand that i did not have someone to drive 200 miles to pick me up. Fracture specialist was surprised I was being dismissed on review of X-rays. Just arranged Red Cross to ambulance me over to train station and left me there, no arrangements to make sure I could make changes of trains, the hospital didn't care. Almost collapsed on way home and was sick. Visitor was almost in tears over how I was being treated. Tried to get follow up records a fortnight later spent over an hour being passed from pillar to post.

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Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes