"car parking was a nightmare and dthey forgot me in..."

About: Queen Elizabeth Hospital (Birmingham)

couldnt park the car no much disabled spaces was wating 50 mins to fond out they had forgot me in the endocrine dept so had to wait again, , also had to ring another depaprtment where the staff on the phone were very sharp and not helpful attitude at all shame

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very sorry that not everything met the standard you were expecting as we aim to provide a very high standard of care. We would like to discuss your concerns further so that we can try to find out what went wrong, and how we can improve for future patients. If you would like the opportunity to do this, please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to put you in touch with the relevant senior staff. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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