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Looking after my mother in A & E

Story from nhs.uk

"Looking after my mother in A & E"

About: Royal Preston Hospital

My mother has had a few visits to A and E but sadly on 29th April it was her last. She had a severe stroke and the ambulance brought her to Preston swiftly. She was treated with dignity ,respect and proper care. The senior consultant was up front about her condition and we as a family were involved in her care at all times. It was obvious she would not survive and she was given the best care for her last few hours in a side ward. The staff also looked after myself, partner and my sons at a very difficult time. I would like to thank them very much.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 8 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 04/06/2015 at 10:30
Published on Care Opinion at 11:13

Thank you for taking the time to provide your feedback about your experience when your mum attended the Emergency Department in April. It is so heartening to hear of the high standard of care and support you received at what was a very difficult time for you and your family. Please be assured that your kind comments have beenshared with staff in the Emergency Department.

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Response from Royal Preston Hospital 8 years ago
Royal Preston Hospital

Submitted on 09/06/2015 at 15:15
Published on nhs.uk on 10/06/2015 at 01:01

Thank you for providing your feedback. It was extremely heartening to hear of the high standard of care your mother was afforded and of the support that you, as a family, received at such a sad and difficult time. We have shared your lovely comments with staff in the Emergency Department.

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