"Poor administration"

About: Newham General Hospital

I was sent an appointment letter for an antenatal scan for 26th may (after bank holiday) and i recieved it on the 27th. They posted it on friday 22 may using 2nd class postage. They have my phone number so why could not they call me to inform me? You need to recruit better administrators

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Responses

Response from Newham General Hospital

Thank you for bringing this to our attention. We will share this with the appointments team to make sure that more care and attention is given in future when making bookings. We apologise for the mistake and hope that managed to re-book your appointment. Kind regards Barts Health NHS Trust

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