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Confidentially issue

Story from nhs.uk

"Confidentially issue"

About: Rotherham Hospital

i was a patient in hospital in April for some stones stuck in my bladder and bleeding from my back end.i passed the stones ok and was promised to get an appointment as an outpatient for the bleeding just a few weeks after.were now at the end of May and still haven't heard anything.also I was promised my discharged papers to be delivered to my house but when some discharge paper arrived they was the guys on the next bed with all his details on etc.this is a massive confidentially issue that I'm not happy about as I've still not received mine and still no appointment.im thinking both have gone somewhere else.something needs sorting ASAP with this.

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Responses

Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust 8 years ago
Kerry Hollingworth
Corporate Affairs Officer,
The Rotherham NHS Foundation Trust

Submitted on 29/05/2015 at 17:22
Published on Care Opinion on 30/05/2015 at 20:10

Hello my name is Anne Crompton, Deputy Chief Nurse at The Rotherham NHS Foundation Trust. Thank you for your post on NHS Choices.

I am very sorry to hear of the issues relating to your discharge correspondence and the delay in your follow-up appointment. Occurrences such as this are rare, but we do take them extremely seriously and would like to resolve this issue with you.

I would request that you contact me personally as soon as possible, on 01709 427096. We would like to ensure we have your correct details, which will allow us to investigate this further and address these issues.

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