"Mum felt confident and reassured"

About: Hospital Of St Cross / Ophthalmology

(as a relative),

My mum, who is 88 and has multiple illnesses including glaucoma and Parkinson's disease, saw an Ophthalmology Consultant yesterday in Rugby. She has asked me to say that it was very good experience. She was looked after very well by everyone in the clinic and the Consultant was very considerate and explained everything in way she could understand. He was skilled at examining her, despite her shakiness and poor mobility, and was very thoughtful. She felt confident and reassured by everyone.

Thank you.

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Responses

Response from University Hospitals Coventry and Warwickshire NHS Trust

Dear Steve

Thank you for providing feedback on your mother’s experience with Ophthalmology at the Hospital of St Cross in May 2014.

I am delighted to read that your mum has asked you to express her thanks to the Ophthalmology team. It’s pleasing that she had a good experience and that the Consultant was thoughtful, ensuring he explained things in a way your mum felt confident and reassured.

I shall pass on your kind feedback to the team involved and ensure your mum’s thanks are shared with staff.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on Patient Opinion.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

Response from Hospital Of St Cross

Dear Steve Thank you for providing feedback on your mother’s experience with the Neurology and Parkinson’s team at the Hospital of St Cross and University Hospital in October 2014. I am very pleased to read your description of our services as it matches the level of care the Trust’s expects. It’s reassuring to read how your mother has received the same excellent care whether she has been seen at University Hospital, the Hospital of St Cross or at home and, importantly, that she feels in comfortable with her treatment plan and who to contact if she has any problems. At what must be a difficult time for your mum it’s pleasing to read that you were both keen to share your appreciation and thanks with us. I will pass on your kind feedback to the teams concerned and ensure your thanks is shared with staff. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices using Patient Opinion. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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